Política de reembolso
Digital Products
There is a no returns policy once placing an order on a digital product.
Our 30-day return policy on the website is only valid for physical products.
Travel + Tours
Booking Terms & Cancellations: All Norway Viking Experience expeditions and professional consulting services are subject to the terms and conditions of Scandamerica International. Please note that all deposits are non-refundable as they secure high-end logistics and elite hotel contracts. View our full terms [Link to Page] here.
Physical Products
We will gladly return/exchange items within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at info@vikinglifestyles.com to initiate the process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.
In the event you receive a product and decide that you want to return it for a refund for any reason then we will happily facilitate that process for you. We want happy customers and understand that sometimes customers change their minds or for whatever reason would not like to keep a certain product.
You must notify us within 30 days of receiving your product. Any requests made outside this 30 day window cannot be processed by our staff and you will not be eligible for a refund. Once you notify us, our staff will work with you to process the request and if approved will give you the address to return the product to.
In addition to the 30 days window, to be eligible for a return & refund the following conditions much be satisfied:
- Product must be returned in it's original packaging
- Product must be unused and in it's original condition
- Product must be returned to the address given to you by our staff
- Return shipping is paid for and organized by the customer
Once received by our warehouse staff, we will inspect the product and provided all the conditions above are met then we will proceed to refund you. You will be refunded back to the method you used to pay us on the original order. You will be refunded for the total amount for paid for the product excluding any shipping costs. We do not offer refunds for any shipping charges noted on your order.
Depending on the method of payment, staff will also inform you roughly how long it will take the funds to hit your account. Generally, allow 7 - 10 business days for funds to be returned to your credit card. Please note that once our staff process your refund, we have no visibility or control over the funds as they would have left our account. From that point it is up to your bank to credit you with the funds
Late Shipments
We do not offer refunds or any other form of compensation for late deliveries. The information above goes into great detail about how the system works and what customers should expect to see in terms of time frames and data associated with the package. We will of course do whatever we can to help in these cases and do re ship orders where appropriate as per the 30-day policy above.
With that said, we again emphasize that once the package leaves our warehouse it is in the hands of the carriers and have little to no control over it's progress and ask that customers deploy some understanding into how the global logistics network works and be patient while their orders move through the system.